FAQ

turbotube

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Does the turbotube have blow function as well?

The turbotube has both suction and blow function for optimal cleaning.

Where can I charge my turbotube?

You can charge the turbotube with the USB plug directly in your car or at home with any USB adapter.

How long does a battery charge last?

Once the turbotube is fully charged, you can use it for 18 minutes with full power. Turbotube 2 can be used for 50 minutes in standard mode or 18 minutes in turbo mode.

Does the turbotube fit into my cup holder?

After using it, you can store it in your cup holder, glove compartment or seat back pockets.

Turbotube 2 Features

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How can I switch to Turbo Mode?

Press the power button to turn on the device. Automatically you are in Standard Mode. To enter Turbo Mode you need to press the power button a second time. Press power button a third time to enter Standard Mode again.

How to turn flashlight?

Press and hold the power button for 3 seconds to activate the flashlight.

Payment

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What payment methods do you accept?

We accept Paypal, American Express, Visa- and Mastercard, Google Pay, Apple Pay and many more.

Which currency will I be charged in?

You will be charged in the currency of the country you are located in.

Are my payment details secure with this website?

Data collected are only used for processing and delivering the orders. We never share our customers' data with third party in any other way than order fulfillment. Your online transaction is secure with the highest level of transaction security. Our store uses SSL encryption technology to protect your card information while securely transmitting it by SSL directly to a secure electronic vault for payment processing.

Shipping

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How long does it take until I get my delivery?

Shipping takes 3-7 days depending on your country or region. Please note that we require one working day on average to fulfill your order before dispatching it. Of course we are doing everything in our power to get your order to you as soon as possible!

How can I track my order?

Upon order completion, you will receive a confirmation email with your order details. You will receive a shipment confirmation and tracking number via email once your package has been prepared for shipment as well.

I did not get a tracking number, what do I do?

If you have questions about your order status or did not receive the email, please send us an email to support@turbo-tube.com including your order number.

Returns

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Can I get a refund if I don't like the product?

If you are not 100% satisfied with your turbotube, we offer a 30-Day Money-Back Guarantee.

How long does it take to process a refund?

If you want to return your order, the shipping times depend on the country and region you are located in. As soon as we receive your return, we are going to take care of your issue and will refund you when everything is verified.